20 Best Companies in The Consumer Services Field | 2022 Guide |
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Consumer services are a lucrative, exciting, and challenging profession with numerous benefits and growth opportunities. Consumer services jobs require staff to help customers make orders, provide information about products and services, and deal with consumer complaints and inquiries.
Business managers in the consumer services field are always looking for competent and skilled customer support staff.
Even businesses not directly related to consumer services have a customer service team or department. Therefore, there are many career paths in the consumer service field, including:
- Receptionist
- Customer Service Representatives
- Telephone Call Center Operators
- Marketers
- Salesperson
Typical duties of a customer service provider are:
- Developing and maintaining a quality customer experience
- Interacting with customers through various channels
- Responding to customer questions
- Resolving customer issues
- Processing applications, orders, and other requests
To excel in a consumer service role, you must be able to stay calm and professional when customers are upset.
This article covers the 20 best companies in the consumer service field. So, if you think you have what it takes, you should consider applying to any of these companies.
Table of Contents
What Are The 20 Best Companies in The Consumer Services Field?
The best 20 best companies in the consumer service field are:
- Apple Inc.
- Royal Caribbean Group
- Delta Air Lines
- Trader Joes
- In-N-Out Burger
- Meta
- Costco Wholesale Corporation
- JetBlue
- Amazon
- CVS Health Corporation
- Airbnb
- Public Storage
- Lyft
- Southwest Airlines
- The Walt Disney Company
- McDonald’s Corporation
- HelloFresh
- ClassPass
- Credit Karma
- Wistia
1. Apple Inc.
Working in a customer service role with Apple comes with exciting challenges and opportunities. Apple allows its support and service personnel to work from home depending on their job functions. Many people enjoy working with Apple support and service division because of their:
- Supportive work environment
- Inclusive environment
- Opportunities to learn new things
Customer service-related roles in Apple are grouped into five categories:
- Online support: As an online support staff, your job is to develop online customer experiences. This allows Apple to provide support to customers via:
- the website
- support app
- community forums
- social media platforms
- Technical Support & Customer Support: People working in this category communicate directly with customers by phone, chat, or email.
- Apple Store Support: Support teams in this category assist customers with products and services when they work in any of Apple’s numerous stores worldwide.
- AppleCare Business Development: Job roles in this category help manage the service and support products such as AppleCare+ and AppleCare Protection Plan.
- Service Channel Management and Operations: Personnel in this category provide hardware service to customers through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers.
2. Royal Caribbean Group
The Royal Caribbean Group is an excellent place to work. You can choose between working on the shoreside or shipboard.
You will have to go through intense training to ensure you can attend adequately to the demands of customer service. They also offer many opportunities for advancement.
Many people choose to work in customer service roles in the Royal Caribbean Group because of:
- Work fulfillment
- Personal appreciation
- A clear sense of purpose
3. Delta Air Lines
Delta Air Lines is one of the biggest airlines in the United States. It is also one of the oldest airlines in the world. If you are looking for a way to avoid a 9-5 job, you should consider taking a customer service role with the airline.
There are many job roles to choose from. These include:
- Customer Service Agent
- Airport Customer Service
- Cabin Service Agent
- Cargo Agent
- Customer Experience Specialist
- Flight Attendant
4. Trader Joe’s
Trader Joe’s is one of America’s most beloved organizations. It has a huge cult following because of the impressive way it treats employees and customers. Specifically, Employees get a lot of benefits such as:
- Store discounts
- Health and retirement plan
- Leadership training
- Scholarship programs
Excited? You should head to their “join the crew” webpage to apply. The web page shows you all the valuable job positions and payment rates in various locations around the country.
Customer service jobs include:
- Help Desk Support
- Claims Risk Analyst
- Safety Specialist
- Crew Member
5. In-N-Out Burger
In-N-Out Burger is a chain of fast-food restaurants with 358 locations, primarily in California and the Southwest. The restaurant promises to provide competitive hourly rates and a friendly work environment for staff. As a customer service staff, you can expect:
- Competitive wages
- Paid vacations
- Flexible schedule
- Career growth
Like most restaurants, you can choose to work part-time or full-time. To get started, visit their careers page to learn more and apply to be a Store associate.
6. Meta
Meta Platforms, Inc. (formerly Facebook Inc.) is one of the biggest multinational technology conglomerates in the United States and worldwide. It is the parent company of Facebook, WhatsApp and Instagram, and other subsidiaries.
Due to its large operation size, many platforms, and numerous customers, there are many customer service roles to choose from. These roles exist in multiple categories such as:
- Sales & marketing
- AR/VR
- Online operations
- Business development and partnership
- Global operations
- Advertising technology
- Data and analytics
Working with Meta offers several benefits like an open work culture, opportunities for growth, and time and location flexibility.
7. Costco Wholesale Corporation
Costco Wholesale Corporation is a multi-billion-dollar chain of warehouses in eight countries. It allows member-retailers to purchase products at a significantly lower price. Currently, there are over 824 warehouses located in the United States, Canada, Korea, Spain, and other countries.
They serve millions of customers worldwide, so demand for customer service personnel is always high. Some of the customer service roles you can apply for are:
- Food Service Assistant
- Cashier
- Membership Assistant
- Clerk
You can visit the career webpage for job openings in new areas or apply for a specific job. The workplace provides a supportive, friendly work environment, compensation, and other benefits with personal and career growth opportunities.
8. JetBlue
JetBlue is one of America’s most beloved airlines. Consumers and employees have loved them since they began operations in 1998. Their policy, famously called “The Customer Bill of Rights,” has become the standard for other organizations in the airline industry.
JetBlue also allows workers, including customer service personnel, to work remotely if their job description allows them.
People love working for JetBlue due to the company’s fun, friendly work culture, growth opportunity, time, and location flexibility.
Working as a customer support personnel with JetBlue requires interacting with customers over the phone or via online means such as light chat, email, and social media. Most of the customer service staff work from home.
Customer service jobs at JetBlue include:
- Customer Support Trainee
- Front Desk Agent
- Inflight Crew Trainee
- Cashier
- Bartender
- Chef
To get started, visit the webpage to see the available customer service jobs. You can also sign up to alert alerts on new listings.
9. Amazon
Amazon is more than just an online store. Since its inception in 1994, it has grown to become an industry leader in cloud computing, AI, entertainment, and of course, the one thing it is famous for — eCommerce.
Since the company caters to millions of consumers worldwide, you can be sure of a customer service job opening at any of its locations. Some of the jobs include:
- Warehouse Associate
- Customer Service Representative
- Delivery Station Liaison
You can choose to work part-time or full-time. Working full-time comes with extra perks like restricted stock units, scholarships, and healthcare packages.
Want to sign up? Head to the customer service jobs webpage right now.
10. CVS Health Corporation
The CVS Health Corporation stands out due to its innovative healthcare solutions and services. These include:
- Health & wellness services
- Health plans
- Pharmacy services
- Prescription drug coverage
- Virtual care services
CVS has more than 600 HealthHub locations and over 9,900 retail locations operated by over 300,000 staff members worldwide. There are a lot of work opportunities to choose from, such as:
- Mail Clerk
- Call Center Representative
- Customer Service Consultant
- Customer Service Advocate
- Engagement Specialist
You can get more information on the available roles from the CVS health career website.
11. Airbnb
Airbnb provides living arrangements for tourists, travelers, and individuals who need a temporary place to stay. The service has millions of users worldwide. There are many Airbnb customer service jobs to choose from, including:
- Social Media Manager
- Customer Support Agent
- Host
- Call Center Representative
Some of the benefits of working with Airbnb are:
- Paid volunteer time
- Comprehensive health plans
- Extended family and parental leave
- Access to food and snacks
- Annual experience and travel credits
- Growth opportunities
12. Public Storage
Public Storage offers the largest self-storage facilities worldwide. Since they deal directly with customers. There is a demand for great customer service staff in the company. There are jobs in the following areas:
- Customer service department
- Call centers
- Managerial positions related to customer-company interactions
- Real estate departments
The company’s workplace environment boasts of a robust, diverse, and inclusive work environment. The workforce comprises people of different genders, races, and backgrounds.
Work benefits include health insurance plans, competitive salary structure, performance-based bonuses, and work schedule flexibility.
13. Lyft
Lyft is a ride-sharing platform that aims to improve people’s lives by providing the world’s best transportation. It is available to roughly 95 percent of the United States population and in some select cities in Canada.
It employs people of all backgrounds and provides equal opportunities to both men and women. It also provides maternity and adoptive leave for staff.
Consumer service jobs with Lyft include:
- Customer Experience Associate
- Customer Service, Quality Specialist
- Customer Service Specialist, Safety & Compliance
- Director, Safety Care
- Program Lead, Safety Analytics
- Program Manager, Safety Analytics
- Real-Time Specialist
- Support System Architect
- Workforce Management Lead
14. Southwest Airlines
Southwest Airlines is one of the best companies in the transportation industry. The company has received many awards, including the Best Customer Service Award and the Best Customer Satisfaction Award.
Customer services jobs in Southwest Airlines include:
- Flight Attendant
- Booking Agent
- Customer Service Supervisor
- Customer Care Representative
- Sales Representative
Southwest Airlines is an excellent place to work because of its tax-free spending accounts, life insurance plans, stock purchase plans, financial rewards, and incentives.
15. The Walt Disney Company
The Walt Disney Company is an American entertainment conglomerate that employs over 190,000 worldwide. It owns different subsidiaries such as Disney Media and Entertainment Distributions and Disney Parks.
Some key benefits include an inclusive work environment, support from management and colleagues, and learning opportunities.
16. McDonald’s Corporation
McDonald’s Corporation is a multi-billion fast-food company with over 200,000 employees. There are many branches captured across the world. The company creates more jobs as it expands into new regions and locations.
There are many consumer services job opportunities in McDonald’s, including:
- Servers
- Delivery Driver
- Cashiers
- Call Center Representative
Many McDonald’s jobs are great for people who have no previous experience or advanced educational qualifications, like students, high school graduates, and part-time job seekers.
17. HelloFresh
HelloFresh is a meal-kit company headquartered in New York City. As you can expect, that creates a lot of demand for consumer services personnel like:
- Customer Service Agent
- Customer Service Specialist
- Customer Retention Analysis
- Global Customer & CRM Senior Manager
- Call Center Manager
- Call Center Representative
You can apply for these jobs with HelloFresh here.
According to the company, you should work with them if you want:
- A job that makes a difference in the way people eat
- A smart and inclusive workplace
- Learning and career growth opportunities
- Learn how to use data and consumer insight
18. ClassPass
ClassPass Inc. is a consumer services company that offers worldwide access to thousands of top-rated gyms, fitness studios, salons, and spas. It partners with over 30,000 health clubs in 28 countries.
There are many health, financial and mental benefits, such as:
- Free ClassPass credits
- Top-notch medical, dental, and vision coverage
- Paid parental leave
- Good pay
- Retirement savings
- Flexible spending accounts
- Flexible work schedules
- Mental health support
- WFH stipend
All job openings are posted on their ClassPass careers page, so check it regularly for openings you might be interested in.
19. Credit Karma
Credit Karma is a consumer services company that provides financial products to help customers build a better financial future for themselves. They also offer personalized offers and recommendations to help customers make the right financial choices.
Customer services job roles at Credit karma include:
- Customer Service Representative
- Support Specialist
- Member Services Representative
Key benefits for employees at Credit Karma include:
- Extensive health plans
- Wellness and self-care reimbursement
- Paid leave for new parents
- Professional development
- Continuous learning courses
- Equal pay
- Retirement plan
- Equity incentives
20. Wistia
Wistia is a video hosting platform for marketers. They are famous for their fantastic support, especially with people just using the service for the first time. Their goal is to build inclusive, helpful, and essential experiences and products.
Consumer service job roles at Wistia include:
- Customer Success Operations Manager
- Sales Development Representative
The company offers numerous benefits to employees such as:
- Competitive salary + profit sharing
- Flexible, unlimited vacation policy
- Healthy (and non-healthy!) snacks and beverages
- 401k, plus a company contribution
- Full health + dental insurance
- Life + long term disability insurance
- 16 weeks paid parental leave
- Transportation subsidies for your preferred mode
- Personal budget for professional development
Types Of Consumer Service Companies
Customer service is a requirement in most companies of the world regardless of the industry in which they operate. If a company offers services or products, it will likely have a consumer service desk or department. However, specific industries place more importance on customer service jobs. These are:
- Hospitality
- Entertainment
- Insurance
- Banking
- Education
- Transportation
We will discuss the first three as they are the ones that rely on customer service personnel the most.
Hospitality
The hospitality industry is essentially a customer service industry as it deals with meeting customers’ needs directly. Therefore, companies in this industry hire qualified and experienced customer service personnel.
Your goal will be to give each client a positive customer experience and quality customer service. Examples of companies in this industry are:
- Hotels
- Restaurants
- Clubs
- Parks (Such as national parks)
- Bars
- Online hospitality services (i.e., Airbnb)
Entertainment
Entertainment Companies exist to provide direct and indirect entertainment to their customers. The Bureau of Labor Statistics (BLS) projected a 22 percent increase in entertainment occupations from 2020 to 2030. You can expect more entry-level positions to open up along with new opportunities in the entertainment industry.
Examples of such industries are:
- Movie theaters
- Concert organizers
- Catering and event management services
Some of the customer service jobs to look out for are:
- Client Service Manager
- Client Support Specialist
- Customer Service Rep
- Box Office Ticket Agent
- Reservation Agent
Insurance
Insurance coverage is always in demand, whether for health, automobile, house, jewelry, or other reasons. Some even seek life insurance policies to ensure their loved ones are always taken care of.
However, insurance companies still have to compete for a share of the growing demand. That is why they focus a lot of attention on consumer services. You can look forward to the following customer service roles in the insurance industry:
- Customer Relations Officer
- Insurance Sales Agent
- Customer Experience Manager
Tips For Getting A Job In The Consumer Services Field
Looking forward to getting a job in the customer service field? With our help, you can get a high-paying and fulfilling career in the customer service field. Here is how:
- Understand the consumer service profession: Before you begin pursuing a career in consumer services, take your time to research. This involves understanding the requirements for your states and the industries you wish to work with. You should also take your time to determine if working in consumer services aligns with your long-term goals and lifestyle.
- Get qualified: Most companies in the consumer services industry will ignore your application unless you can provide the right qualifications. You can get qualified by any or a combination of the following ways:
- Getting a degree or certificate from a university
- Partaking in online courses
- Registering for sales boot camps
- Get some experience: Experience is always an added advantage, and consumer services are no exception. If you are young and fresh out of college, getting some experience will put you miles ahead of other applicants. We recommend that you look for internship opportunities in the consumer service industry. Internships will also help develop soft and hard skills such as:
- Listening to customers
- Learning to work with team members
- Learning how to solve problems in real-life scenarios
- Boost your organizational skills
- Help you to manage pressure
- Get a resume that speaks for you: Your resume is what gets you an opportunity to meet the employer, so you need a resume that puts you in the best light. If you are unsure of your resume-writing skills, hire a professional to help out. If you are on a budget, go online and see examples of resumes and cover letters that deliver results. Adapt them to your needs, and you’ll most likely have a well-written resume.
- Get prepared for the interview: When you get invited for an interview, take your time to research the company and your job role. You should also work on your confidence and how you’ll convince the recruiters that you are qualified for the job. In most cases, being confident and knowledgeable of the job role is what it takes to get the job.
The Bottom Line
The customer service industry offers tremendous opportunities for growth and job fulfillment. There are so many top companies to work for — You can work in the retail sector for companies like Costco Wholesale Corporation, health companies like CVS Health, or tech companies like Meta and Apple.
However, you need the right qualifications and skills to get the job. For job roles like call-center representatives, experiences can compensate for low qualifications.
Frequently Asked Questions
What industries fall under consumer services?
The industries that primarily fall under consumer services are:
- Telecom: Companies in this industry prioritize excellent customer service as it is the most essential factor in determining success. The highly competitive nature of this industry makes it necessary for companies to create close, personal relationships with customers to gain customer loyalty and customer retention.
- Travel and Hospitality: The competition for customer service in this industry is also fierce. That is why hotel chains, booking websites, and travel agencies seek the most effective ways to connect with customers. Most customers will only pick the service that provides real-time engagement and allows them to make last-minute travel plans and reservations. Furthermore, this industry also breeds a lot of irritable customers like grumpy travelers, so they must focus on creating a complete and positive customer experience.
- Transportation and Logistics: This industry primarily deals with transporting people and their property. Consumers can get very angry and move to a competitor if they experience a single delay in their trip or shipment. That is why these companies are constantly innovating their customer service experience by providing real-time information and responding instantly to customer grievances and exceeding customer expectations.
- Finance, Insurance & Banking: Companies in this industry take a customer-centric approach to customer service. Traditional finance, banking, and insurance companies have also shifted to online-based support to compete with new online-based financial platforms.
- eCommerce: eCommerce companies have always prioritized excellent customer service. They devote their energies to ensuring their online platforms are active, easy to access and use, and available throughout the year. They are always looking to improve their platforms’ shipping and delivery experience.
- Retail: Retail brands such as Nike and Zara have been able to stay in business due to their consumer-centric approach. Their entire business operation is centered on connecting their brands with their customers’ everyday lives. The goal is to provide the ultimate user experience and increase customer retention.
What are the pros and cons of being in the consumer services field?
Pros:
- No experience required: Many consumer services jobs do not require any experience (E.g., waiters and retail store attendants). This makes it an excellent choice for people looking for their first jobs.
- Developing skills: A consumer services job can help you build customer service skills such as:
- Problem-solving skills
- Interpersonal skills
- Communication skills
Some of these skills can be transferred to other careers and professions.
- Growth opportunities: Many consumer services jobs offer tremendous growth opportunities.
- Flexible working schedules: Many customer service jobs allow staff to work remotely. Depending on the job, you might be able to work from home or from a center close to home.
Cons:
- Huge responsibility: Consumer services jobs come with a huge responsibility of ensuring that customers are satisfied. There are cases where this might seem impossible.
- Stressful: Customer service workers often have to deal with customers one after the other without breaks. This can create stress and continuous burnout.
- Irregular shifts: Consumer services jobs often require staff to work irregular shifts to provide 24/7 customer services. Therefore, some jobs require you to work night shifts and morning shifts.
- Irregular working hours: Customer service jobs sometimes require that staff work on weekends and even public holidays.
What is the difference between consumer services and consumer goods?
Customer service is the direct interaction between a consumer and a company representative. It usually happens when the consumer makes a purchase and is considered a critical factor in delivering customer satisfaction and promoting repeat purchases.
Consumer goods are the products that the average consumer purchases and consumes. They are also called final goods because they are an end result of production and manufacturing. Examples of consumer goods are:
- Food
- Clothing
- Jewelry
Goods that can be transformed into usable products are not considered consumer goods.
In summary, consumer service is the interaction that occurs between a consumer and a representative of the company selling the item to be purchased. In contrast, consumer goods are the products the company offers for sale.
